from the old blog: New bitches

I was talking to my favorite ex wife last night on IM and she mentioned a tv show that I might like to see--Broken Trail on AMC. She was right. At last something new and fresh to watch. But 'twas not to be. Something to see and the cable went out---and with it my internet connection. "Service" was finally restored this morning around 6AM. That was about 7 hours worth of outages--and this happened last week too. I'm wondering if the Cox Cable bill will reflect at least 14 hours of no service. I somehow doubt it.

Why is tech support for Microsoft and Dell in India? I had problems with Microsoft (I know, who doesn't) and I tried all their self help documents--I don't have the proper degree to read those things. Anyway I called tech support and got India. I explained my problem and he started going through what I should do. It all sounded familiar and then I realized he was reading the same documents I had read on the internet---and I was getting the same results. I told him I had tried all that but it didn't slow him down. He was determined to read the documents to me. I tried for two days to deal with these people and they just wanted to read the online documents. I finally got an operator at Microsoft and demanded to speak to tech support in either the U.S. or Canada. I got Canada---and 4 minutes later my problem was solved. Two days wasted on a four minute problem. What got me going on this---yesterday a friend who is less computer literate than I called Dell tech support--and got India. She had a problem running some programs. Now, I'm not real great at this, but I don't think the solution was to remove her virus software. Instead of changing a few settings, they had her remove it. And since she's a hill billy, she did it. MOVE TECH SUPPORT BACK TO THIS COUNTRY. We spend a lot of money on your damn computers and software, we deserve to get the help we need. 

The last time I checked, I still live in the United States in spite of efforts by some to change this. The language in the United States is English. This is for all you PC companies who feel obligated to tell me to press one if I want to proceed in English---of course I want to proceed in English. Try this "If you want to proceed in Spanish go home".

*This was originally posted on June 26, 2006

*Just want to reiterate that my dad and I disagreed on a lot of things. That last sentiment is something I never would say, but I just want to keep all this content the way he wrote it. It's him, and I want to preserve his personality and beliefs as best I can.